The Oyiti Foundation for Multicultural Youth Inc. is committed to maintaining transparency, accountability, and trust within our community. We value feedback and take all complaints seriously, ensuring that concerns are addressed promptly and fairly.

Steps for Making a Complaint:

1. Lodging a Complaint:Complaints can be made verbally or in writing. You can contact us via email, phone, or by completing the complaint form available on our website.
2. Acknowledgment:Once a complaint is received, we will acknowledge it within 5 working days and provide information about the next steps.
3. Investigation:The matter will be investigated thoroughly, ensuring all relevant parties are heard. Investigations are conducted with confidentiality and impartiality.
4. Resolution:After the investigation, we will provide a response outlining the findings and any actions taken. We aim to resolve complaints within 30 days where possible.

Contact Information:

• Email:complaints@oyitifoundation.org. voice@oyitifoundation.org
• Phone:0470369974
• Office Address:26/249-253 Lonsdale Street, Dandenong VIC 3175

External Support: If you are not satisfied with our resolution, you can escalate your complaint to an external body such as:

• Victorian Ombudsman:https://www.ombudsman.vic.gov.au
• Commission for Children and Young People:https://ccyp.vic.gov.au
• Australian Charities and Not-for-profits Commission (ACNC):https://www.acnc.gov.au